Implementasi Pemilihan Maskapai Penerbangan Menggunakan FUCOM-MABAC Pada Sistem Pendukung Keputusan

Gede Surya Mahendra(1*), Putu Gede Surya Cipta Nugraha(2), I Putu Yoga Indrawan(3), I Made Satrya Ramayu(4),

(1) STMIK STIKOM Indonesia, Denpasar, Indonesia
(2) STMIK STIKOM Indonesia, Denpasar, Indonesia
(3) STMIK STIKOM Indonesia, Denpasar, Indonesia
(4) Program Studi Bisnis Digital, Institut Desain & Bisnis Bali, Denpasar, Indonesia
(*) Corresponding Author

Abstract


There are still many airlines that face various problems, although the development of the Indonesian aviation service industry continues to grow. The better the service quality standard of the selected airline, the greater the interest of prospective passengers to use its services. The many choices and considerations for choosing an airline often confuse customers, because each airline has its own strengths. To solve this problem, a decision support system (DSS) can be used in airline selection based on customer preferences. This study succeeded in implementing FUCOM-MABAC to determine the most popular airlines in Indonesia. The price criteria (K4) turned out to be the main concern of consumers when calculating with FUCOM. Calculations using FUCOM-MABAC show that Garuda Indonesia is the most popular airline in Indonesia with a preference value of 0.3188, followed by Citilink as the second most popular airline and Batik Air as the third. Tests using consistency analysis show that Garuda Indonesia occupies the top 11 out of 13 tests with an average rating distribution of 1.29905, remaining stable as the best choice.

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