ANALISIS FAKTOR YANG MEMPENGARUHI KEBERHASILAN APLIKASI PEDULI LINDUNGI DENGAN METODE STRUCTURAL EQUATION MODELING (SEM)

Abstract

The application Peduli Lindungi is an application developed to assist relevant government agencies in tracking to stop the spread of covid19, the Care Protect application aims to protect and trace contact history and provide notifications if the user is in a red zone, namely an area infected with covid-19. As an effort to stop the spread of COVID-19, PT Einstrend Kota Purwakarta has implemented the application for all of its employees. This research is shown to examine what factors can affect the success of the Cares Protect Application. The research model used is the DeLone & McLean model which focuses on 5 constructs including System Quality, Information Quality, Service Quality, User Satisfaction, and Net Benefits. This study uses the Structural Equation Modeling (SEM) Model. The data processing uses the SPSS application version 23.0 and IBM SPSS and AMOS version 25.0. The results of the analysis of this study are the 1st hypothesis of Service Quality (SQR) has a positive and significant effect on User Satisfaction (US), the 2nd hypothesis of Quality System (SQ) has a positive and significant effect on User Satisfaction (US), the 3rd hypothesis Information Quality (SQL) has a positive and significant effect on User Satisfaction (US). The fourth hypothesis, User Satisfaction (US) has a positive and significant effect on Net Benefit (NB).